TRADING POLICY

Sales

All sales are cash we do not offer an account facility at this stage, prices quoted in Vietnamese Dong, the client should pay all fees and charges associated with their payment method. Once payment is received we endeavor to ship your order within 24 hours, subject to weekends and public holidays.

Payments

Payment can be made to our Vietnamese Bank Account or via Paypal.

Bank: Vietcombank
Account Name: Nguyen Thi Bich Hop
Account Number: 0041000268864

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Pricing policy and Quotations

We do not issue a pricelist, all retail prices are listed on the website www.scubadirectvn.com. Our retail prices reflect our “everyday discount” policy.

Trade and other clients

Will be issued with and official quotation once a trade account has been established, we require full company details and credentials before establishing an account.

Dive Shops

Will be required to make and initial purchase of $500 to initiate trade pricing, once established will require a minimum yearly purchase of $2500 to maintain trade status.

Retail Pricing and Pricing Guarantee

Authorised dealers must maintain a +/- 10% variation on our advertised retail price, failure to do so will be seen as anti competitive and may result in cessation of supply. Customers located in remote areas may be excused from this policy due to transport and transfer costs.

Special Orders

All special orders are to be paid 50% deposit up front and 100% prior to delivery.

Shipping

We offer a flat rate shipping fee with our orders, we will provide a tracking number and company details at the time of shipping.

Returns / Repairs / Warranty

All warranties are subjected to final approval by Scuba Direct, we follow the manufacturers guidelines.

Returns will be charged a 15% restocking fee and must be returned at the customer’s expense. For exchanges (wrong size etc) no fee will be charged, however the client will be liable for the freight.